My Council Slough info
update: 20/05/2025
Why This Website Exists?
This website was created in early 2025, at a time when I still held on to the hope that the council in question functioned — at least to some degree — properly and in line with its own published procedures.
My fears
I am fully aware that by publishing this content, I may be exposing myself to retaliation from the council, and that my case may never be resolved — or may be handled in a deliberately obstructive and unacceptable way. However, I believe that by sharing my experience, I might help others who find themselves in a similar situation and are being treated in the same way.
Nothing justifies ignorance
Over the past several months, I have come to realise just how deeply rooted the disregard, negligence, and violation of internal procedures truly are. Failing to respond to letters, ignoring formal communications — even official complaints — has sadly become standard practice. No one apologises, no updates are provided, and no progress is ever communicated.
Breaking the law and one's own procedures
For instance, as of 20 May 2025, I have been waiting for more than 70 working days for a response to a stage-two complaint. According to the council’s own publicly available procedures, such complaints must be addressed within 20 working days (see Council's procedures).
This is just one of many examples I intend to document here in greater detail over time. In my view, this is the only way to clearly present my case and share it with a wider audience — including those responsible for the (lack of) action within the council, those overseeing its work, and external auditors who are meant to hold the institution accountable.
initial version below (published 16/02/2025)
Regarding my complaint dated 10/12/2024
page update - in progress
All pictures come from YouTube channels:
Regarding my complaint dated 10/12/2024
Because I am genuinely concerned about council reaction to my complaint I have created this website at www.MyCouncilSlough.info where I may share updates on my case with others if necessary.
However, at this point, I believe this measure is unnecessary and unwarranted.
1st Stage complaint outcome
this is a fragment of an email received on 08.01.2025
'I can confirm I have arranged for my team to locate your application form sent recorded delivery on 06/02/2023. If we cannot locate your application form, I will arrange for another form to be emailed to you. I will arrange for you to have a dedicated Allocations Officer to liaise with to process and assess your housing application.'
my comment: success - after 702 days!
1st Stage complaint outcome - cont.
Finally - I received full answer on 10/01/2025
In that answer one of council's managers informs me that my application has been located and approved. She also apologizes for the delay, justifying it by stating: "We currently have a backlog, which we are working to clear."
my reaction is: From the moment you received my application (07/02/2023) to the date it was approved (09/01/2025), 702 days have passed—that is over 100 weeks. Can a delay of more than 100 weeks simply be called a "backlog"?
The worst place in the UK - is it true?!
Photo gallery
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Observatory House
25 Windsor Rd,
Slough
SL1 2EL
Housing Allocation Scheme downloaded from Slough Council website on 04/02/2023